How do I request a visit?
Choose the service, visit location and timing in your care request. You can see a clear estimate before you submit it.
Help & Support
Your peace of mind matters.
Whether you are planning a visit, managing a booking or sharing a concern, find a clear way to ask for help.
Help centre
How is access and travel priced?
Your quote lists any applicable travel, parking, access or service-complexity factors before you confirm your request.
Can a family member or care manager help?
Yes. You can include relevant coordinator details and share only the care information needed to arrange the visit.
Safer visits, from request to follow-up
Before the visit
Share access needs, important notes and a preferred contact so the visit can be planned with care.
During the visit
You can pause, ask questions or raise a concern at any time. If there is immediate danger, call emergency services.
After the visit
Share a concern with Wellaro through our contact page. You can also manage your consent and privacy preferences in your account.
Provider verification standards
Provider profiles are reviewed against the documentation relevant to their role and service type before they can be approved.
Identity and qualifications
Professional identity and role-related qualifications are recorded for review.
Safety and insurance
Insurance, police-check and first-aid or CPR records can be requested where appropriate to the service.
Careful attention to professional standards
Qualifications and required documents help us review each provider’s suitability for the services they offer.
Google reviews
Real Google Business Profile reviews will appear here after the profile is connected. We do not use placeholder testimonials.
Review display can include up to 10 of the most recent Google reviews.
Tell us how we can help.
Ask about your booking, payment or a concern about a visit. You can contact Wellaro without signing in.